Refund & Returns Policy

Introduction

Welcome to https://www.fastenertoolbase.com. We value your satisfaction and strive to provide a transparent shopping experience. This policy outlines the conditions under which refunds and returns are processed.

Eligibility for Refund and Return

  • The product is defective or damaged upon arrival.
  • The product does not match the description on the Website.
  • The product is the wrong size, color, or model due to our error.

Return Process

  • Notification: Contact our team within 14 days via [email protected].
  • Details: Provide your order number and clear photos of the issue.
  • Authorization: Wait for our return authorization and shipping instructions.
  • Shipping: Pack securely and ship back within 14 days of authorization.

Refund Process

Full Refund:

  • Defective/Damaged items
  • Incorrect items sent by us

Timeline:

Refunds are processed back to your original payment method within 48 Hours after inspection.

Restrictions

*The following items cannot be returned:

  • Custom or personalized products.
  • Products that have been used or altered.
  • Items missing original packaging or parts.